FAQ

FAQ section contains answers to most popular questions

General Questions

What kind of papers can I order from you?

EssaysMasters.com is one of the best custom writing companies offering writing services to students from different parts of the world. Here, at our website, you can order any papers starting from high school level and ending with doctoral papers and dissertations. We are ready to work with orders of any size and complexity, as we have a team of professional writers who know everything about writing. All of our writers hold Bachelor, Master’s and PhD degrees and are specialists in different field. All you have to do is to provide writing instructions and wait until the work is done.

What can I do if a paper should be improved?

We offer our customer free revision option! If you think that the paper is not good enough, send us your comments and revision instructions within 48 hours after deadline expiration, if the paper is less than 20 pages and within 30 days, if it is 20+ pages.

Do you guarantee grades?

No, we cannot guarantee any grades because each tutor judges differently. Nevertheless, we guarantee supreme quality and top-notch support.

Do I have a chance to ask for a free revision just once?

No, you can ask for an unlimited number of free revisions within a free revision period.

Can you work on my urgent order?

Yes, our company has vast experience in dealing with urgent assignments. We highly recommend you contact our support managers to make sure your paper can be completed.

My online test will last for an hour only. I cannot find such an urgency option on your website. Can you help me?

The successful completion of your test will be possible if there is a writing expert, who will be able to cope with it on time.

Order and Delivery

Can you describe your ordering process?

All you have to do to get your professionally written paper is to visit our website and click the link that will lead you to the order form. Our order form is designed in such a way that it will help you provide all necessary information for order completion. We ask our clients to check their contact information thoroughly. Sometimes, there is a need to contact a customer to ask for some clarifications to deliver only superb papers. For this reason, we need the contact information to be correct and valid.

I have some problems with paying for my order. Can you help me?

We don’t work with the customers’ payments directly. Thus, if you are having any payment issues, you need to try another debit/credit card or another payment system and try to pay for your order once again. If the problem remains, you need to use another device or browser. Feel free to get more details by communicating with our support managers in our Live Chat.

Where can I find my paper?

You can download your paper from your profile. To do this, you will need to go to the My Orders section and select the Files tab. Besides, you will receive a link to your order through e-mail. Click on this link and download your paper without any problems.

I have made a mistake when selecting the urgency for my order. Can I get my paper earlier? What am I supposed to do?

Yes, we can follow your request and provide your paper earlier. However, in accordance with our policies, you will need to pay some little compensation for the urgency change. The amount of compensation will depend on the deadline you need. For example, if you have placed your order with a 3-day urgency but you want to receive it in 24 hours, you will need to pay the price difference between these two urgencies. If you are not sure about the amount of compensation to be placed, feel free to get in touch with our support representatives and they will gladly assist you.

Should I provide my phone number?

Although it is not obligatory to provide your valid personal information, we strongly recommend you to do it as it will significantly facilitate our cooperation.

My tutor has asked me to add one more page to my paper. Can you do it for me?

Yes, you are free to place an additional order. To do this, you will need to click on Additional Order next to your order and submit the order form. The system will redirect you to a regular payment page and your orders will be linked together. Besides, you are free to ask our support managers for assistance and they will help you place an order.

Will you deliver my paper on time?

Yes, timely delivery is one of our primary guarantees. No matter what urgency you choose when submitting your order form, you can be sure that we will stick to it.

Questions About Our Writers

Can I communicate with the assigned writer directly?

The answer is “yes”. We understand how critical it may be for you to contact your writer and provide some additional information or clarify some urgent and important issues. As a result, we give our clients a possibility to send materials and messages directly to the writers.

Is it always easy and fast to find the most suitable writer for every unique order?

We cannot promise that every writer will be found within the exact time frame. Some orders require particular specialists, which may be busy at a certain moment. Still, we work every angle to find the best writer for your requirements promptly. Usually, we need several hours maximum to match a perfect specialist with your order. We guarantee that the found writer will be qualified in your sphere.

Pricing and Payment

What about prices? Can I afford ordering papers from you?

We never claim that we offer the cheapest services in the industry. It is caused by a simple fact that we offer high quality services and high quality, as you know, costs money. However, we can confidently state that we offer affordable and competitive prices considering the high level of services we provide. Ordering papers from us, you will get plagiarism free, customized and unique papers that worth only the highest marks. On the other hand, you can always save money and order cheap papers from some other company. In such case, ask yourself if your saved money will help you save your reputation and future career. The deal is that the companies that offer low prices provide their customer with low quality writing. So, think twice before making the biggest mistake in your life.

Why can't I pay for my order?

If you see the “Authorization failed” error on your screen, you need to try using another browser, device, processing company, or card. Alternatively, you may contact the payment processing company directly.

I have already paid for my order but the system is still asking me to pay.

You need to check your e-mail for a receipt and forward it to us. Make sure to check your Trash/Spam folders. If you haven`t received your receipt, you will need to contact your bank and forward your bank statement to our financial department. In case you have neither a receipt nor a bank statement, it means that your payment failed and you need to pay for your order once again using another card/browser/payment processing company, etc.

Security and Quality Control

Can you guarantee customer’s satisfaction?

This is a top priority for us! To make it happen we, first of all, hire only professional writers and editors who make ordered papers perfect. Moreover, your orders will be assigned with writers who are real specialists in specific fields, so that the customers could be sure that they will use a professional approach towards the order writing. Second, we deliver papers written exceptionally based on the instructions and materials provided in the system by our clients. If the customers give us sufficient time to complete their orders, there is no chance that we will fail to deliver paper prior to the deadline. Timely delivery, plagiarism free content, free revision in case our writers fail to meet the instructions – it is only a short list of benefits you get while placing your orders at our website.

Can you guarantee plagiarism free content of paper?

Our task is not only to deliver a paper to the customer. Our task is to make our customers happy and make them eager to come back to us for help again. For this reason, we guarantee that papers we deliver are original and written from scratch. It is not a style of our writers to copy/paste information from some sources and pretend it to be a great piece of writing. Besides, we punish those of them who violate our plagiarism-free policy. To make sure that the paper is “clean” we use modern plagiarism detection software. Moreover, it does not report plagiarism check reports to any database, which is extremely important for many of our customers. Be sure that our scans will not be found anywhere.

To prove that our papers are 100% free from any plagiarism, we provide our customers with free plagiarism report. However, in case you insist that the paper was plagiarized, you may ask for refund of your order. In such case, you will have to provide valid proof of plagiarism and our Quality Control Department specialist will check your application within 3 to 4 business days. In case you request is reasonable, the order will be refunded.

There are also cases that students send us papers for editing or review. In such case, your task is to provide requested services only. We will not be responsible for plagiarism found in such orders, as our writer was not the one who wrote those pieces. Nevertheless, we can provide plagiarism scan reports for such orders, if you find it necessary. To avoid misunderstandings in cases like this, we recommend you treat any writing assignments with utmost seriousness and responsibility!